Terms and conditions of use

These terms and conditions set out the principles of purchase in the online store, each at https://wmcollections.com

Ouzel Studio SIA, registration no. LV40103921969, address: 17 Andrejostas Street, Riga, LV-1045, Latvia, further in text – the online store – provides the available content of the website and provides goods / services in accordance with the Terms of Use set out below.

1. General provisions

If the consumer purchases goods / services through the website, then such mutual agreement is considered a Distance Contract and is subject to the legal norms of the Republic of Latvia governing the distance contract, including, but not limited to, the Law of the Republic of Latvia Regulations of the Cabinet of Ministers of the Republic “Regulations on Distance Contracts”, etc.

2. Making purchases

The prices and specifications of the products sold in the online store are indicated next to the products.
To place an order, add the desired products to the shopping cart. Fill in all the required fields and choose the most suitable delivery method. The total cost of the order with delivery is then displayed on the screen. Make a purchase payment to complete the order.

3. Payment terms

The payment currency on the site is the euro. You can pay for the purchase by choosing the following payment methods provided by the payment platform Stripe.com:
• Visa / Mastercard card payments
• payment by bank transfer
The agreement enters into force upon successful payment to the online store’s bank account. If for any reason it is not possible to fulfill the order, the Buyer will be informed and the amount paid will be refunded as soon as possible, but not later than within 14 days after receipt of the notice.

4. Terms of delivery

Purchased goods are delivered via: parcel partner, courier or pick-up from the store. All fees and taxes payable to receive the shipment at the destination of delivery shall be borne by the Buyer. Delivery costs are shown before order confirmation or by separate agreement. The purchased goods are sent to the Buyer within 4 – 6 working days.

5. Right of withdrawal

The Buyer has the right to refuse the Product within 14 calendar days from the receipt of the Product. The right of withdrawal does not apply if
The buyer cannot exercise the right of withdrawal if:
• the ordered goods cannot be returned according to their nature, they are perishable or they can be used quickly;
• the ordered goods are made directly for the Buyer by individual order;
• The buyer is a legal entity.
In order to exercise the 14-day right of withdrawal, the goods may be used only for the purposes intended for them, the consumer is responsible for maintaining the quality and safety of the goods during the period of exercising the right of withdrawal. If the goods are improperly used or damaged, neglecting the goods during use or not following the instructions, if the original packaging of the goods is lost, or if its packaging is significantly damaged, the online store has the right to reduce the refund according to the value of the goods.
To exercise the right of withdrawal, you must submit a withdrawal form (the withdrawal letter form is sent by the Seller to the Buyer by e-mail upon the Buyer’s request) by sending it to the e-mail address hello@wmcollections.com within 14 days of receipt of the goods.
The buyer bears the cost of returning the goods, unless the reason for the return is that the goods do not correspond to the order (for example, the wrong or damaged product).
The Buyer is obliged to return the Goods to the Seller without delay, but not later than within 14 days after sending the withdrawal form to the online store. Upon receipt of the returned goods, the online store shall immediately, but not later than within 14 days, refund all payments received from the buyer on the basis of the Distance Agreement.
The Seller has the right to withhold payment until he has received a confirmation of return of the Goods or goods from the Buyer. If the buyer has chosen a different shipping method than the cheapest shipping method offered in the online store, the online store is not obliged to compensate for the excess shipping costs.
The Online Store shall not be liable for any delay or non-fulfillment of obligations, or any other type of non-fulfillment, which has arisen due to circumstances and obstacles beyond the reasonable control of the Online Store.

6. Consumer rights for non-compliant goods

The Online Store is responsible for non-compliance of the goods sold to the Buyer with the terms of the contract or defects that have occurred within 6 months from the date of delivery to the customer, or were at the time of delivery, if such assumption does not contradict the nature or defect. The Buyer must inform the Seller about the non-conformity of the goods immediately, within 2 months after its discovery, i.e. submit a complaint. The buyer can file a complaint by contacting the online store at hello@wmcollections.com

The online store is not responsible for defects that have occurred after delivery of the goods to the Buyer. If the purchased goods have defects for which the Seller is responsible, the Buyer has the right to request the elimination of defects in the goods or the exchange for new goods free of charge.

If the goods cannot be repaired or replaced, the Seller shall return to the Buyer all payments provided for in the Distance Agreement. The seller shall provide a written response to the consumer’s complaint within 15 days.

7. Processing of the buyer’s personal data

The online store processes only the personal data that the buyer has entered when ordering the goods, such as name, surname, e-mail, etc.

The online store transfers personal data to the transport service provider (s) to ensure the delivery of the goods.

If you have explicitly agreed to receive our marketing communications, including newsletters, we may from time to time contact you with information about our services and the latest offers. For this purpose, we may process the e-mail address you provided when signing up for marketing communications. The buyer has the opportunity to opt out of marketing communications by notifying us at hello@wmcollections.com.

8. Dispute resolution procedure

In matters not stipulated in these terms and conditions, the Buyer and the Seller undertake to comply with the laws and regulations in force in the Republic of Latvia.

The Parties shall resolve all disputes arising between the Seller and the Buyer by mutual negotiations or correspondence. If the dispute is not resolved in the form of negotiations or correspondence, the Parties will resolve the dispute in the court of the Republic of Latvia, observing the regulatory enactments of the Republic of Latvia. Disputes between the Buyer (consumer) and the Seller may be referred to the Consumer Rights Protection Center or a court of the Republic of Latvia.

The buyer also has the right to apply to the European Union dispute resolution bodies.